Cancellation policy
Cancellation Policy
Last Updated: 21 September 2026
This Cancellation Policy applies to orders placed for digital books/e-books and physical books through Kaagazwala Signature.
1. Digital Books / E-Books
Due to the nature of digital products, orders for digital books, e-books, PDFs and digital study material cannot ordinarily be cancelled once payment has been successfully completed or the product/access has been delivered.
Customers are advised to carefully check the product title, edition, language and other details before completing the purchase.
2. Physical Books
Cancellation of a physical book order may be requested before the order is processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may not be possible.
To request cancellation, customers should contact Kaagazwala Signature as soon as possible after placing the order and provide their Order ID.
3. Orders Already Dispatched
Orders that have already been dispatched cannot ordinarily be cancelled through the website.
If the customer refuses delivery or fails to accept the shipment, the order may be returned to Kaagazwala Signature. Any refund, where applicable, will be subject to verification and deduction of applicable shipping, return, or other charges.
4. Incorrect Order Details
Customers are responsible for providing accurate information at the time of placing an order, including:
- Name
- Complete delivery address
- Mobile number
- Email address
- Product/title/edition selection
If an order has already been processed or dispatched, changes to the delivery address or product may not be possible.
5. Cancellation by Kaagazwala Signature
Kaagazwala Signature reserves the right to cancel an order in circumstances including:
- Product being unavailable.
- Pricing or listing errors.
- Payment-related issues.
- Suspicious or fraudulent transactions.
- Incorrect or incomplete customer information.
- Unforeseen operational or delivery-related circumstances.
If Kaagazwala Signature cancels an order for which payment has already been received, the eligible amount will generally be refunded to the original payment method.
6. How to Request Cancellation
For physical book orders that have not yet been processed or dispatched, customers may request cancellation by contacting Kaagazwala Signature with:
- Order ID
- Customer name
- Registered mobile number/email
- Cancellation request
Cancellation requests will be reviewed based on the current status of the order.
7. Policy Changes
Kaagazwala Signature reserves the right to update this Cancellation Policy from time to time. Any updated policy will be published on our website.
Contact Us
Kaagazwala Signature
Website: www.kaagazwalasignature.com
For cancellation-related queries, please contact us through the customer support details available on our website.