Refund Policy

Refund Policy
Last Updated: 21 September 2026
At Kaagazwala Signature, we strive to provide high-quality digital and physical books to our customers. This Refund Policy explains the circumstances under which a refund may be provided.
1. Digital Books / E-Books
Due to the nature of digital products, all purchases of e-books, PDFs, digital study material and other digital products are non-refundable once the product has been delivered or access has been provided.
However, a refund may be considered in the following situations:
Payment has been successfully deducted but the digital product was not delivered.
The same order was charged more than once due to a technical/payment error.
The digital file is corrupted or inaccessible due to an issue attributable to Kaagazwala Signature.
Any eligible refund request should be raised within 7 days of purchase.
Where appropriate, Kaagazwala Signature may first provide replacement access or a corrected digital file instead of a monetary refund.
2. Physical Books
Refunds for physical books may be considered only in cases where:
The wrong book was delivered by Kaagazwala Signature.
The book was received in a substantially damaged condition.
The book has a significant printing/manufacturing defect.
Pages are missing, blank, or materially misprinted.
Customers must contact us within 48 hours of delivery and provide the Order ID along with clear photographs/videos of the product and packaging, wherever required.
After verification, Kaagazwala Signature may provide a replacement or refund, as applicable.
3. Non-Refundable Situations
Refunds will generally not be provided for:
Change of mind after purchase.
Incorrect book/title/edition selected by the customer.
Personal preference regarding the content or design of the book.
Digital products that have already been delivered or accessed.
Issues caused by the customer's device, software, internet connection, or incompatible application when the digital file itself is functioning correctly.
Damage caused after delivery due to improper handling or storage by the customer.
Failure to receive a physical order because of an incorrect or incomplete address provided by the customer.
4. Duplicate Payments
If the customer is charged more than once for the same order due to a payment or technical error, the duplicate payment will be refunded after verification.
5. Refund Processing
Once a refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time required for the refund to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or other payment service provider.
6. How to Request a Refund
For an eligible refund request, customers should provide:
Order ID
Customer name
Registered mobile number/email
Date of purchase
Payment proof, if required
Photographs/videos in case of physical product damage or defect
Kaagazwala Signature will review the request and communicate the outcome after verification.
7. Policy Changes
Kaagazwala Signature reserves the right to modify this Refund Policy from time to time. Updated policies will be published on our website.
Contact Us
Kaagazwala Signature
Website: www.kaagazwalasignature.com 
For refund-related queries, please contact us through the customer support details available on our website.